Payments & T & C’s

Please note, we no longer host a store on this site. We are happy to deal with any size of order (small or large) via email or phone.

Email: info@carobco.com  Tel: 07754 910156

Prices & Payments

Payments are requested via BACS.  Once we have your order details, we will email you an invoice, which includes our bank details.  All prices quoted on are in UK pounds and include any VAT.  Delivery charges are quoted on request.

Delivery

Items are usually dispatched within 1-2 working days. Orders may take longer during busy periods. Items delivered within the UK are sent via a very reliable private courier with whom we work closely. Please allow 2 – 3 working days for your items to arrive.

Shipping Costs

Shipping costs are varied and we often throw it in for free anyway – please ask! We offer standard free delivery on orders over £60 – very worthwhile for our trade customers.

FAQ

My items haven’t arrived?
If your items have not arrived please contact us for your tracking number and we will check where your parcel is.  In the unfortunate event that our couriers mislay/fail to deliver your items, you must wait 15 days, before we can refund or replace them.
I have changed my mind, can I return my order?
Unfortunately food items can not be returned. However if there is a fault with your products please contact us and we will endeavour to help to resolve the matter.
You may cancel your order at any time until it has left our depot (usually within 1-2 days) by contacting us.
International Orders
We are happy to ship to all our international customers. There will of course be an additional shipping charge.  If you wish for a tracked service, we will arrange this for you.

Privacy Policy

This Privacy Policy governs the manner in which Carobco Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the our websites (“Site”). This privacy policy applies to the Site and all products and services offered by Carobco Ltd

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.  We do not store credit card details nor do we share customer details with any 3rd parties.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Carobco Ltd has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.  

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Under no circumstances are these terms considered complete or binding and nor can they, nor any specific item, nor any omission herein, be used against Carobco Ltd in any legal proceedings. Carobco Ltd will not be held responsible to any third party for any omission herein which would be likely to harm our usual business proceedings and it is solely at the discretion of any third party, user, buyer or otherwise, to ascertain a full written reply to any other complaint or query before any related grievance might arise.  No other terms will be considered nor discussion entered into unless this clause has been satisfied.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

 This document was last updated on January 18th, 2017

Carobco Ltd t/a Savvy Foods. Company no: 10496544.  Unit 10, Meersbrook Enterprise Centre, 19 Valley Rd, Sheffield, S8 9FT, UK